“The better able team members are to engage, speak, listen, hear, interpret, and respond constructively, the more likely their teams are to leverage conflict rather than be leveled by it”-Runde and Flanagan
The word "conflict," usually conjures up negative associations, such as arguments, hatred, anger, hurt feelings, etc. People as a result, put it in negative light and tend to avoid addressing it.
Managed in the wrong way, real and legitimate differences between people can quickly spiral out of control, resulting in situations where co-operation breaks down and the team's mission is threatened. The fact that conflict exists, however, is not necessarily a bad thing, as long as it is resolved effectively, it can lead to personal and professional growth.
A conflict is constructive if it is task oriented and not a personal one. It focuses on execution of the task without losing objectivity of organizational betterment. Constructive conflicts emphasize task-completion, problem solving, creativity, exchange of ideas and also generate high-quality decisions in the workplace. Unlike this, a personal conflict is more of an ego game, hence destructive.
Work Better Training’s workshop is centered on learning the skills of communication, negotiation and persuasion. The focus is on real-life problems and challenges one faces in the workplace. Participants will understand how to increase their effectiveness in getting things done while building positive working relationships and avoiding aggressive or submissive behavior patterns and hence improving workplace environment.
Work Better Training
B-Wing, 5th Floor, Suashish IT Park, Dattapada Road, Borivali East, Mumbai - 400066