“You’ll never have a product or price advantage again. They can be easily duplicated, but a strong customer service culture can’t be copied.”-Jerry Fritz
With the increase in competition, rising customer demands have put immense pressure on organizations around the world to provide exceptional service and create extraordinary customer value. To achieve such high level of service, organizations must first understand the behavior and needs of their three key stakeholders—customers, employees and investors.
Being a part of top management, one should aim for achieving 360 degree excellence in customer service. Most organizations are not able to maintain balance between good internal and external service. As a result, the service strategies do not fare well in long term and tend to overlook opportunities to optimize growth and profits. There is no shortage of vision statements or service strategy in any organization. It is in the execution part where they often fall behind.
Work Better Training’s workshop will help senior management on building a customer-focused environment. Our highly interactive and innovative workshop will take participants through the case studies of best service organizations. Through intense and constructive discussions, participants will be empowered with new ideas and tools to construct and modify new and old strategies respectively and hence creating a whole new environment for customers.
Work Better Training
B-Wing, 5th Floor, Suashish IT Park, Dattapada Road, Borivali East, Mumbai - 400066