“A customer is the most important visitor on our premises. He is not dependent on us, we are dependent on him. He is not an interruption in our work; he is the purpose of it. He is not an outsider in our business; he is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.”-Mahatma Gandhi
Customers are not loyal by nature and their emotion influences purchase decision. Research shows that it costs five times as much to win a new customer than to keep a current one. Reason enough for you to establish an emotional connection between the customer and your organization for a long fruitful relationship.
Your efforts should move beyond simply delivering the products/services. The aim should be to provide customers a unique service experience and one should be able to anticipate the customer expectations and improve on it every time. It requires more than a usual customer service slogan on the lunch room wall. Customer Service Excellence should be the main aim behind every strategy at every level of every organization.
Work Better Training’s workshop will specifically focus on those who are new to the customer service environment. From making them understand the basics of customer service to proper body language and verbal communication to timing and method of responding to customers will be taught and practiced in a highly interactive set up.
Our team of experts will guide the participants on importance and impact of excellence in customer service through interesting and innovative ways. It’s time we instill your people with the knowledge, skills and experiences they will need, to achieve success as service professionals to represent the organization & the brand confidently!
Work Better Training
B-Wing, 5th Floor, Suashish IT Park, Dattapada Road, Borivali East, Mumbai - 400066