“Internal customers are an integral part of the service delivery system that ultimately affects the external customer.”
Most of the trainers/speakers presume that when they speak about internal customers in training sessions, the participants understand what they are referring to. But the fact is that most professionals have no idea of who an internal customer is, or why is it important to serve an internal customer to the best of your ability.
Internal Customer by definition means someone who is within your organization who depends on you for a particular product or service. He could be a colleague from the same department, or an employee from another department. In some cases, it could even be a supplier or a vendor who has a relationship with your organization.
A smooth functioning channel among the internal customers is crucial for the efficiency and productivity of an organization. This Service Chain, in turn helps provide a better service to the external customers leading to a better impression and in increasing credibility of the organization.
Work Better Training’s workshop will help the participants understand the value of positive attitude towards their co-workers as well as listening and responding to them promptly and respectfully. It will equip them with tools & techniques to make their colleagues feel valued and to create an effective communication channel in the organization.
Work Better Training
214, Hari Om Plaza, Next to Omkareshwar Temple, Opp. National Park, Borivali East, Mumbai, 400 066