“Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong”-Donald Porter
Being a manager puts you in a very critical spot. A manager has to comprehend the service strategy of the organization and relay it to the team members in a convincing manner. He needs to execute strategies and look for new and innovative ways to drive customer service through his team. A manager has to ensure that the customers-internal and external, are served well enough which not only satisfies them but also brings them back.
As a manager, your responsibility is to involve your team in designing the Service process in line with the Service Strategy of the organization. Vision and expectations with respect to customer service should be clear to the team. Once there is clarity and a plan, the team is better equipped to deliver service as expected, leading to enhanced customer experiences.
Work Better Training’s extensive and detailed workshop will help you develop just the kind of skills required to achieve customer service experience through your team. Case studies of some of the world’s best Service Organizations along with various role-plays and interactive discussions with service experts will ensure a rich learning environment for the participants.
Work Better Training
214, Hari Om Plaza, Next to Omkareshwar Temple, Opp. National Park, Borivali East, Mumbai, 400 066