"Being on par in terms of price and quality only gets you into the game. Service wins the game."-Tony Allesandra
Every customer-old or new, that interacts with the organization with his set of queries, issues and demands is a test in customer service for the organization. To provide top class customer service experience, its people have to constantly work on their service skills and understand the constantly changing customer dynamics.
Different customers perceive experiences differently. Some may be interested in only getting their job done at the earliest while some may actually be interested in explaining the entire case history to the representative. To make an experience exemplary for your customer, you should be proficient in understanding the customer’s behavior and his expectations. The customer at your desk should feel valued and respected. Once this is achieved, you can be sure of achieving excellence.
Work Better Training’s intense and detailed workshop will help participant’s understand the service industry better in terms of perception of customers and changing demands, the way to handle moments of truth and critical incidents, the true value of complaints and how to approach them internally, and the path to reach service excellence through customer care. Our workshop will take them through a tour of different case studies, best practice examples and role plays. Our scenario based discussions will help participants enhance their people skills and thereby taking the whole customer service experience to a different level.
Work Better Training
B-Wing, 5th Floor, Suashish IT Park, Dattapada Road, Borivali East, Mumbai - 400066